An insurance telemarketer called Best Insurance Contracts — also doing business as Wilmington Insurance Quotes — sells health insurance. It is now threatened with an $82 million fine for allegedly 82,106 illegal automated calls.
The Federal Communications Commission (FCC) says the company’s owner Philip Roesel violated the Truth in Caller ID Act and used a robo-type machine to make the calls. The FCC alleges that he falsified the caller ID information to hide the origin of the calls.
The Truth in Caller ID Act prohibits the spoofing of caller ID information “with the intent to defraud, cause harm, or wrongfully obtain anything of value.”
All this came to light when the firm’s automated calls began interfering with medical paging network Spok. It’s an emergency paging firm that immediately complained to the FCC who tracked the calls to Roesel.
The investigation was able to prove Roesel made 82,106 insurance-related calls using phony caller ID. At a fine of $1,000 per call that’s something close to $82 million. That’s all the FCC could prove. Estimates from investigators say the calls number more like 21.5 million.
It’s a bit much said FCC Chairman Ajit Pai. “The record shows that he instructed his employees which consumers to pick on: ‘The dumber and more broke, the better.’ He was even quoted as repeatedly bragging and ‘joking’ to co-workers that his actions were minor legal violations, akin to driving above the speed limit.”
A minor legal violation sitting at something like $82 million.
Source link: Insurance Business America