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Surprise — Consumers Worry about Insurance Personnel

Posted By Administration, Tuesday, October 10, 2017

Though more and more jobs are being automated and done by robots, most of us don’t think our jobs are in danger. A new Pew Research Center poll said:

• 30% say it is just somewhat likely their jobs will be taken over by automation or robots
• 70% say it is not likely at all or not very likely their jobs will be taken over by automation or robots

However — surprise — a large percentage worry that robots or automation is going to take the jobs of insurance company and agency workers.

Digging a little deeper, and finding that we don’t all think we’re out of the woods, Pew Research said 75% of those surveyed say it is “somewhat realistic” that robots or computers will “eventually” perform most of the jobs now done by people.

Pew researcher Aaron Smith talked about the eventual performance of jobs by automation or robots. “The public expects a number of different jobs and occupations to be replaced by technology in the coming decades, but few think their own job is heading in that direction,” he said.

Who’s likely to be impacted? This is where insurance comes into play. Those surveyed think insurance claims processors are toward the top of the list. Others?

• Fast food workers
• Legal clerks
• Most retailers

And that robotic dip — those surveyed say — means most think there will be little or no human interaction between customers and employers.

The subject is serious but the people talking to Pew Research may have it pegged correctly. A report from educator company Pearson and Oxford University and the Nesta Foundation. It found just one in five workers are in occupations that will see human employment shrink by 2030.

In fact, analysts from McKinsey say individual jobs aren’t as much in danger as individual tasks. It’s study concludes:

• Less than 5% of occupations will be fully automated
• 60% of occupations will see a third of their tasks automated

With that McKinsey suggested that workers would be better off if they keep upgrading their skills as their jobs evolve technologically.

Back to the Pew Research survey:

• Just 6% said they have lost jobs or have seen their income or hours drop
• That group has a much more negative view of technology than those that haven’t been impacted
• Close to 50% of those responded point out that technology has made it harder for them to advance in their careers

Here’s another fascinating stat from the study:

• The stereotype is that older workers are unable to keep up with technology
• Yet younger workers — age 18-24 — are most likely to say automation cost them a job or income
• 11% of workers in that group have seen income cut or hours dropped
• That’s twice the number of those 50 to 64

Source link: Insurance Business America

Tags:  Insurance Content  Insurance Industry  Insurance News  Surprise — Consumers Worry about Insurance Personn  Weekly Industry News 

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