The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

Oregon — Updated Product Standards: 440-5809 Paid Leave Oregon

Current forms list has been added to our website:

This e-notify was distributed to the following groups:

● Rates & Forms Updated Product Standards​

You can view or update your subscriptions, password or e-mail address at any time on your User Profile Page. All you will need are your e-mail address and your password (if you selected one).

This service is provided to you at no charge by Oregon Department of Consumer and Business Services. Visit us on the web at

Oregon — New Product Standards: Please note that these are ‘NEW’ Product Standards that have not been released before. The changes that have been added to SERFF and our website.

440-5859 Portable Electronics.

Rates and Forms: Updated Product Standards

You can view or update your subscriptions, password or e-mail address at any time on your User Profile Page. All you will need are your e-mail address and your password (if you selected one).

This service is provided to you at no charge by Oregon Department of Consumer and Business Services. Visit us on the web at

Oregon — Oregon DFR joins 29 state regulators in settlement with Safeguard Metals in $68 million fraud targeting elderly adults: The Oregon Division of Financial Regulation (DFR) announced today that, in partnership with the U.S. Commodity Futures Trading Commission (CFTC) and 29 other state regulators, it has reached a settlement with Safeguard Metals LLC and Jeffrey Ikahn in a federal lawsuit. The lawsuit, filed in the U.S. District Court for the Central District of California in February 2022, alleged that Safeguard and Ikahn engaged in a $68 million fraudulent scheme that targeted the elderly.

Between October 2017 and July 2021, Safeguard and Ikahn deceived more than 450 customers nationwide into purchasing precious metals through false and misleading statements. This included misrepresenting Safeguard’s and Ikahn’s credentials and the risk and safety of customer investments in traditional retirement accounts. In Oregon, a total of 11 investors have been identified with total investments of $2.3 million.

Consumer restitution and civil money penalties will be determined in the next phase of the litigation.

“Safeguard Metals engaged in fraudulent and deceptive practices to solicit millions of dollars primarily from elderly and retirement-aged individuals for profit. As a result, customers suffered substantial losses on their retirement investments,” DFR Administrator TK Keen said. “This settlement reflects the work DFR continues to do to hold bad actors in the precious metals industry accountable to consumers.”

The order also finds that the defendants charged an average markup of 51 percent to 71 percent on the precious metals, which was substantially more than the amounts the defendants represented in Safeguard Metals’ customer agreements as “operating margins” of 23 percent to 42 percent. Safeguard Metals steered more than 97 percent of its sales from mostly inexperienced investors into overpriced silver coins that had significantly higher markups than gold coins and generated approximately $66 million for Safeguard.

The defendants agree to the use of the consent order’s findings and conclusions in this action and any subsequent actions between the parties, but otherwise, neither admit nor deny the findings.

As part of the court approved settlement, Safeguard and Ikahn agreed to a permanent injunction that enjoins them from violating several federal and state laws, including those prohibiting commodities fraud, securities and investment adviser fraud, and providing unlicensed investment advice. In addition, Ikahn agreed to an order barring him from any position of employment, management, or control of any investment adviser, broker-dealer, or commodity adviser in Oregon. Further he agreed to orders barring him from the securities industry in other states, and to a federal commodity trading ban.

Safeguard and Ikahn also agreed to settle a federal lawsuit filed by the Securities and Exchange Commission (SEC) alleging violations of federal securities laws. DFR thanks the CFTC, other state regulators, and the SEC for their commitment to consumer protection in this action.

DFR put out a news release in February 2022 announcing the lawsuit.

Oregon — The Oregon Division of Financial Regulation recently announced the following permanent rulemaking: ID 50-2023: NCCI Statistical Plan Changes

Amend Rule: 836-042-0045

​Rule Summary: Amended because NCCI made two revisions to the Statistical Plan: NCCI rolled back its COVID-era suspension of Oregon’s field audit requirements and NCCI removed the exclusion of COVID-19 claims from each insurer’s experience rating.

Filed: October 20, 2023

Effective: November 1, 2023

Oregon — To all entities offering health benefit plans: The Oregon Division of Financial Regulation has issued a bulletin regarding reimbursement of nurse home visiting services.


The purpose of this bulletin is to:

1. Establish the director’s expectations for health benefit plan issuers on how to reimburse providers of the Family Connects service.

2. Establish the director’s expectations for treatment of claims for Family Connects service by high deductible health plans.

Click here to review this bulletin:

Selling Your Home Soon? They’re Selling Quickly in the PIA Western Alliance States

The real estate experts at Agent Advice took a look at how long it takes to sell a home in each state in the union. Agent Advice founder, Chris Heller said homes in Massachusetts and New Hampshire sell the fastest. The two states share the top spot and it takes an average of 33 days …

Selling Your Home Soon? They’re Selling Quickly in the PIA Western Alliance States Read More »

Insurance Economic Drivers Vs. the GDP

The Insurance Information Institute — aka Triple-I — says the economic drivers of the property-casualty insurance industry could likely expand much faster than the nation’s gross domestic product (GDP) in 2024. Triple-I chief economist Michel Leonard, Ph.D., CBE says it might even outperform the entire economy by 2025. That’s good news after the industry underperformed …

Insurance Economic Drivers Vs. the GDP Read More »

 AI: Huge Change, Big Learning Curve — How We’re All Feeling

Every day we learn a little bit more about generative AI. Basically, that’s artificial intelligence that can do a lot of what humans do and can be trained to write and send texts, create images and other content-based data. Salesforce Research is a customer relationship management business and software provider. It checked in with workers …

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Flood Insurance — Private Insurer Neptune Flood Hits 5%

Neptune Flood Insurance said it has crossed the $200 million mark in the sale of flood insurance premiums. That’s 5% of the flood insurance policies sold in the country and company CEO Trevor Burgess said that makes Neptune the largest private flood insurer in the country. The National Flood Insurance Program (NFIP) sells most of …

Flood Insurance — Private Insurer Neptune Flood Hits 5% Read More »

Liberty Mutual to Cut 2% of the Company Workforce — 850 Jobs

Liberty Mutual is going to cut 850 jobs. An unidentified company spokesman says it’s part of the company’s “transformation initiative.” The 850 jobs represent 2% of the company’s workforce. “We have made the difficult decision to eliminate approximately 850 positions, nearly all in the US, across several functions this month, many of which are effective …

Liberty Mutual to Cut 2% of the Company Workforce — 850 Jobs Read More »