The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

Idaho — Unexpected Medical Bills and the No Surprises Act: Market Oversight Bureau Chief Shannon Hohl sat down with KTVB last month to discuss how Idahoans can protect themselves against surprise medical billing. The No Surprises Act is meant to help Idahoans avoid unexpected high medical bills when they receive care from an out of-network provider through no fault of their own. Consumers are encouraged to contact the DOI at 208-334- 4319 or with questions about the act or if they are worried they might have been charged too much.

Video: How Idahoans can protect themselves against surprise medical billing

Link: Unexpected Medical Bills and the No Surprises Act

Idaho — Legislature Bills: During the second regular session of the sixty-seventh Idaho legislature, the DOI has nine pending rules that were published in the Idaho Administrative Bulletin 23-12 (beginning on page 49).

These include:

• IDAPA 18.01.02 – Schedule of fees, licenses and miscellaneous charges. This rule provides amounts to be collected for insurance fees, licenses, and miscellaneous charges. One registration fee is reduced, and a registration fee is added for Pharmacy Benefit Managers, which started registering with the Department in 2021.

• IDAPA 18.04.04 – The Managed Care Reform Act rule. This rule implements the Managed Reform Act by defining and establishing operating procedures. Proposed changes are to simplify, clarify, and reduce.

• IDAPA 18.04.08 – Individual and group supplementary disability insurance minimum standards rule. This rule standardizes and simplifies the terms and coverages of individual and group supplementary disability insurance. The changes update and clarify language and broaden the allowable benefit period for disability insurance protection coverage.

• IDAPA 18.06.01 – Rules pertaining to bail agents. This rule sets requirements and procedures relating to bail agents. Changes are to simplify, clarify, and reduce.

• IDAPA 18.06.02 – Producers handling of fiduciary funds. This rule sets allowable fiduciary fund accounts and types, deposits of other funds, account designation, interest, and disbursement of funds. Changes are to simplify, clarify, and reduce.

• IDAPA 18.06.03 – Rules governing disclosure requirements for insurance producers when charging fees. The Department is repealing this rule in its entirety.

• IDAPA 18.07.06 – Rules governing life and health reinsurance agreements. This rule sets standards for reinsurance agreements involving life insurance, annuities, or accident and sickness insurance in order that financial statements properly reflect business of the insurer. Changes are to simplify, clarify, and reduce.

• IDAPA 18.07.10 – Corporate governance annual disclosure. This rule sets procedures for filing and required content of the Corporate Governance Annual Disclosure (CGAD), necessary to carry out the provisions of Title

41, Chapter 64, Idaho Code, and is subject to accreditation review. Changes are to simplify, clarify, and reduce.

• IDAPA 18.08.01 – Adoption of the International Fire Code. This rule adopts the International Fire Code and edits by the State Fire Marshal, such as the minimum standard for the protection of life and property from fire and explosion in the state of Idaho. Changes are to simplify, clarify, and reduce.

Oregon —  To all entities offering health benefit plans in Oregon: The Oregon Division of Financial Regulation has issued a bulletin regarding interim guidance for health benefit plans for Section 20 of 2023 Oregon House Bill 2002 (gender-affirming treatment).


The purpose of this bulletin is to provide guidance for health benefit plans regarding coverage of gender-affirming treatment under Section 20 of 2023 Oregon House Bill 2002 until final rules implementing HB 2002 are adopted.

This bulletin is effective upon issuance and applies to carriers offering health benefit plans that are subject to HB 2002 on or after January 1, 2024. The bulletin remains in effect until repealed or until final rules adopted by the Division of Financial Regulation (DFR) to implement HB 2002 become effective, whichever is earlier.

Click here to review this bulletin:

Washington — Providence Refunds $158 Million: Providence Health and Services runs 14 hospitals in Washington. The company — according to Washington Attorney General Rob Ferguson — violated the state’s charity care law and overcharged low-income residents.

The company decided rather than go to court, it would settle for $158 million. Of that, $21 million is being returned to some low-income residents and $137 million in outstanding debt is being erased for thousands of others.

This is to settle allegations that Providence used aggressively went after money when bills weren’t paid. Company officials told bill collectors to not accept an answer by people who said they had no money to pay the bill and couldn’t afford to pay.

“Hospitals — especially nonprofits like Providence — get tax breaks and other benefits with the expectation that they are helping everyone have access to affordable health care,” Ferguson said. “When they don’t, they’re taking advantage of the system to their benefit.”

Source link: The Hill —

Pineapple Express Hits California Hard — Weather Woes Cause Major Flooding & Other Issues

They call it a Pineapple Express. Warm water in the Pacific Ocean around Hawaii builds up and turns into an atmospheric river that dumps huge amounts of water on the West Coast. In this case, it’s California and the Pineapple Express rains are wreaking havoc on the Golden State. On Monday the excessive rainfall designation …

Pineapple Express Hits California Hard — Weather Woes Cause Major Flooding & Other Issues Read More »

PIA National’s Annual Agent Survey

PIA National Vice President and CEO Mike Becker and National Underwriter have announced their 8th Annual Independent Agent Survey. “The Independent Insurance Agent Survey is an annual checkup for agents and agencies,” Becker told “It takes the temperature of the sector, assessing the success of independent agents as it identifies business issues, concerns and …

PIA National’s Annual Agent Survey Read More »