The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

Oregon — Oregon joins 25 other states, SEC in $3 million settlement with TradeStation crypto program: The Oregon Division of Financial Regulation (DFR), along with a taskforce of state securities regulators, and the U.S. Securities and Exchange Commission (SEC) announced a $3 million settlement in principle with TradeStation Crypto, Inc. over its unregistered crypto interest earning program. The settlement resolves allegations that TradeStation violated state and federal securities laws by offering and selling securities without proper registration or disclosure to investors.

The settlement stems from a comprehensive investigation led by state securities regulators in Alabama, California Mississippi, North Carolina, Ohio, South Carolina, Washington, and Wisconsin and coordinated under the auspices of the North American Securities Administrators Association (NASAA) enforcement section committee.

“This settlement sends a clear message that crypto-related businesses must comply with state securities laws or face serious consequences,” said DFR Administrator TK Keen. “DFR is committed to protecting investors and the integrity of the financial markets from those who do not comply with our requirements.”

TradeStation, a Florida corporation formed in 2018, provides crypto-asset-related financial services to retail and institutional customers in the U.S., including investing and trading services. From around August 2020 to June 2022, TradeStation offered a crypto interest earning program to U.S. investors. Under this program, investors could passively earn interest on crypto assets by loaning them to TradeStation. TradeStation maintained total discretion over the revenue-generating activities utilized to earn returns for investors. The company offered and promoted its crypto interest earning program in the U.S. via its website and various platforms.

TradeStation is alleged to have failed to comply with state registration requirements and, as a result, investors were sold unregistered securities in violation of state laws and additionally were deprived of critical information and disclosures necessary to understand the potential risks of TradeStation’s crypto interest earning program.

For the states participating in the settlement, TradeStation will pay a fine of $29,411.76 each and cease offering, selling, or renewing its crypto interest earning program until such activities are compliant with applicable state and federal securities laws. TradeStation has repaid investors, including interest and earnings.

DFR urges investors to exercise caution when dealing with crypto-related businesses and to report any suspicious activities to one of our consumer advocates, who can be reached at 888-877-4894 (toll-free) or

Oregon — New Chief Examiner: I am pleased to announce that Teresa Borrowman is the new chief examiner for the Division of Financial Regulation (DFR), effective Jan. 31, 2024.

In her role, she oversees the examination process and calendar for the division’s financial examinations of domestic insurers, leads staff training of current financial standards to ensure quality and rigor of examinations, serves as a member of several National Association of Insurance Commissioner (NAIC) committees that set national standards for financial supervision and regulation, and makes recommendations to the DFR leadership team and insurance commissioner, among other duties.

Teresa has been with the division for almost eight years, with the past year-and-a-half in the role of lead financial analyst. Before coming to Oregon, Teresa worked with the Utah Insurance Department as an insurance financial analyst for eight years. She holds a bachelor of science in accounting from the University of Phoenix and has PIR and CFE designations.

Teresa can be reached at 971-701-0557 or

Kind regards,

Andrew R. Stolfi

Insurance commissioner and director

Oregon Department of Consumer and Business Services

Insurance Company Growth in the Next Year — A Mix of Good & Bad

The Jacobson Group and Aon recently released a labor market study of insurers. It found that 77% of carriers expect to increase revenue in the next 12 months. However, 21% think growth will stay flat and 2% think they’ll see a drop in revenue. Of those same carriers, 52% say they’ll likely increase staff in …

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California’s Recent Storms — Huge Uninsured Losses

Just over a week ago California was hit hard by an atmospheric river. The pouring rains and accompanying flooding and mudslides caused huge economic losses. David Blades is an associate director of industry research and analytics. “Soaking rains from two different atmospheric rivers have led to repeated flooding events will therefore shine a spotlight on …

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California Commissioner Lara Takes 1st Shot at Regulation Reforms

California Insurance Commissioner Ricardo Lara has released the first salvo of his Sustainable Insurance Strategy program. This is the first of several packages Lara says he’ll introduce to streamline his department’s rate approval process. To stem the bleeding from the state’s homeowners and auto insurance crisis, and hopefully get the many insurers who’ve quit writing …

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