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Congratulations to Amy Misterek, 2017 Outstanding Customer Service Representative of the Year for Washington!

Posted By Administration, Monday, September 18, 2017

Amy Misterek was nominated for the award by Joshua Wright, Vice President of Sales for Bell-Anderson, who said this about her, “Her insurance knowledge and expertise in managing the work flow of one of our agencies’ largest book of commercial business is astounding. Our agency is at a huge advantage to have Amy on our team. Along with her undeniable work ethic, Amy has always been an absolute joy to work with. She is a true team player, and always manages to foster positive discussions and bring the best out of other employees and clients.” Another co-worker, Rebecca Armfield agreed, “Amy’s ability to balance her own personal growth, with the highest level of service for our clients, while also mentoring other colleagues to help them reach their highest potential truly shows her exceptional talent.”

All nominees were required to write an essay on the following topic: “A friend who is a CSR has come to you for advice about a new customer service job opportunity in an agency in another city. What five factors about the employer and the position would you advise them to consider before accepting the job? Please discuss the most important factor first.”

A portion of her essay reads: “Does the new company have a business model and workflow that everyone understands and is being followed and enforced? Having been part of my current and past agencies groups to create and review the company’s workflows and help train and mentor those in my office, having structure is very important. If they do not have a solid foundation to work from, there ends up being no uniformity and people are unable to work together as they are each doing things their own way. I am not saying that everyone needs to be alike. In fact, we need different people to make an office function, but the work and how it is processed and set up in the system needs to be streamlined, especially when more than one person works on the same account.”

Amy joined Bell-Anderson Agency in 2015 as a Commercial Lines Account Manager with 15 years of insurance experience.  She began her insurance career at Travelers working in their renewal department for five years.  Amy moved to the independent agency side of the business, joining PayneWest (formerly Payne Financial Group) as a Commercial Lines Account Manager with a focus in the construction industry.  Over her career, she has obtained the Associate in General Insurance (AINS) and Construction Risk Insurance Specialist (CRIS) designations as well as completed the PayneWest Insurance’s Leadership Program in 2013.  Amy has had many accomplishments over the years including 2012 PayneWest’s Employee of the Quarter and 2016 Bell-Anderson’s Commercial Account Manager of the Year.  She has an intense passion for serving her clients and their needs.  Helping them brings her great satisfaction.  When she is not taking care of her clients, she enjoys spending time with family and friends, playing soccer, camping and seeing the world.  She especially loves to travel with her sister to cheer on the San Francisco Giants and is actively involved in supporting one of their retired pitcher’s non-profit organization, Generation Alive in Spokane, WA.

Tags:  2017 Outstanding Customer Service Representative o  Congratulations to Amy Misterek  Insurance Content  Insurance Industry  Insurance News  Weekly Industry News 

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