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Utica, Liberty Mutual and CITA - E&O Policies through the PIA

Posted By Staff writer, Tuesday, April 23, 2019

Aren't you at least a little bit curious as to how

much PIA can save you on an E&O policy?


E&O insurance PIA West insurance PIA insurance E&O policy


E&O insurance with PIA Western Alliance - Utica, Liberty Mutual, CITA


Before you start shopping for an E&O policy,

talk to us about our E&O policies.


Tags:  CITA  E&O  Liberty Mutual  PIA Insurance  Utica 

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Utica’s E&O Tips — Premium Audit

Posted By Staff writer, Tuesday, April 16, 2019

Errors & Omissions (E&O)Loss Prevention Tips

Your insureds don’t like surprises, especially when it comes to the topic of audits. Without proper explanation and timely, adequate handling procedures, policies subject to audit can lead to surprises and E&O claims against your agency.Your agency works long and hard to establish a relationship with a prospect. You learn about his or her business, analyze loss exposures, develop and present a comprehensive risk management plan, including insurance coverage, and win the case.

Now it’s time to think about audits, as a number of policies are subject to audit.

The following are some suggestions for your agency to ensure that your customer understands what it means to be audited and what he or she can expect.


  Identify which policies are subject to audit.

  Determine why the policy is subject to audit, whereas some other policies are not.

  Improper Workers Compensation class codes and territory issues are often discovered during an audit, and can result in premium changes.

  Check with the carrier prior to choosing classifications and developing premium.

  Document your conversation.


  Notify your client in writing, on the proposal, that his or her exposure will be audited.

  Explain the audit process and timing.

  Clarify the difference between a physical audit, phone audit, and self-reporting audit.

  Explain why the client’s premium can change from the initial proposal or policy premium. Talk to him or her about how growth, previously unknown exposures, changes in operations, new products and/or operations, acquisitions, etc., can result in premium changes.

  Reinforce his or her responsibility to maintain adequate records. Advise what specific information will be needed to complete the audit. 


  Utilize proper premium calculation forms. If the carrier has its own form for calculating premiums for policies subject to audit, use that form. 


  Strategize how to respond to an audit. 

  Discuss with agency management, or the producer, the best approach to promptly disclose premium increases to the client.

  In the event of a mistake, advise your client that you are looking into the matter.

  Collect your information and contact your E&O carrier.

  Together, determine if there are any solutions to the problem.

  Discuss how best to communicate with the client.

While not all premium audit problems can be avoided, proper knowledge, explanation, and planning go a long way toward maintaining a positive relationship with your customer and minimizing the E&O exposure to your agency. 


Purchase a Utica policy direct from the PIA!

pia for errors and omissions insurance



Tags:  E&O  errors and ommissions  Pia western alliance  Utica 

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PIA Western Alliance Earns Utica E&O Retention Award

Posted By Staff Reporter, Tuesday, December 11, 2018

*** caption: Left to Right: Mark Angelucci, Utica Sr Vice President, Kim Cottrell, PIA Western Alliance E&O Agent, Lisa Tucker, Utica New Business Underwriter, Clark Sitzes, PIA Western Alliance Executive Vice President, Bob Porten, Utica Large Agency Underwriter

Utica National says the PIA Western Alliance excels at E&O retention. PIA Western Alliance E&O Specialist Kim Cottrell says there’s a good reason. Utica is a terrific company and she works closely with Utica’s team to make sure agents stay the course.

“Our client relationships — understanding their needs — are the most important aspect of what I do,” she said. “Rates are very important to agents. I work closely with our insureds to make sure they are getting the best rate and coverage possible. We can ‘shop’ their policy to find the best rate. By doing so, we sometimes find the premium is less than what they are paying.”

Kim Cottrell said at renewal time she will send reminder emails about getting their renewal application back in a timely manner. “Those emails are sent 30 days prior to the expiration date, and then again at 15 days if they have not returned it to me or the Utica underwriter,” she added.

If there is no response, Kim follows up with a phone call or two to make sure the insured got the messages.

The best deal — however — usually comes from Utica. The errors and omissions firm has been providing coverage for agents for over 50-years.

“I love working with all of the Utica underwriting team. One of the great things that most of the insureds love is they have direct access to their underwriter, they don’t have to go through me to get questions answered,” she said. “They can call or email their underwriter directly. They also have an awesome in-house claims team that are right in the same room as the underwriters. Where some other carriers outsource their claims department. Not to mention the great coverage that Utica provides with the diminishing deductible, risk management resources, defense costs outside the limits, first dollar defense and more.”

She says Utica is the best. And obviously, since a retention award was given, Utica National thinks the PIA Western Alliance is the best as well.

Tags:  Kim Cottrell  PIA Western Alliance  Utica  Utica Award 

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