The Best Desktop Environment Insurers

Keynova specializes in helping companies survive the digital environment. And a lot of companies do not. Keynova calls this the desktop environment.

A couple of times a year the company looks at 300 factors that make some insurers better at the desktop environment than others. It defines this environment with 300 factors including “support for online quoting and binding, providing educational content, and meeting policyholder needs for filing and tracking claims, making premium payments, obtaining ID cards, and making digital changes to a policy or profile.”

The reports focus on insurance, mobile insurance and small commercial insurance.

The Insurance Scorecard

2022 Second Quarter

1. Progressive

2. GEICO

3. State Farm

2021 Fourth Quarter

1. Progressive

2. GEICO

3. State Farm

The Mobile Insurance Scorecard

Overall 2022 First Quarter

1. GEICO

2. State Farm

3. Nationwide / Progressive (Tie)

Apps 2022 First Quarter

1. GEICO

2. State Farm

3. USAA

Mobile Web 2022 First Quarter

1. GEICO

2. Nationwide

3. Progressive

Overall 2021 Third Quarter

1. GEICO

2. State Farm

3. Progressive

Apps 2021 Third Quarter

1. GEICO

2. State Farm

3. USAA

Mobile Web 2021 Third Quarter

1. GEICO

2. State Farm

3. Nationwide / Progressive (Tie)

A word about the small insurance scorecard. It looks at the “digital capabilities of carriers supporting small business insurance such as BOP (Business Owners Policy), Property, Liability, Workers Compensation, and Commercial Auto insurance policies.”

Small Commercial Insurance Scorecard 2021

1. The Hartford

2. Progressive

3. Nationwide

Small Commercial Insurance Scorecard 2020

1. The Hartford

2. Nationwide / Progressive (Tie)

Source link: Keynove — https://bit.ly/3IgKRFi