The Certified Insurance Counselors (CIC) Program has been the insurance industry's premier, proven source for practical, real-world education since 1969. According to the Producer Profile publication, commercial lines producers with the CIC designation earn 30% more than those without the designation. CIC institutes are available in major cities throughout the U.S. and Puerto Rico. Each institute includes 20 hours of instruction and is designed to cover important aspects of the insurance industry. An optional exam is given at the end of each institute for those seeking the designation.
Customize your education and choose five of the following seven options to earn your CIC designation. You may substitute one CRM or CPRM course for one CIC course. All options are approved for state continuing education credit and are available in the classroom and online.
- Personal Lines
- Commercial Casualty
- Commercial Property
- Commercial Multiline
- Life & Health
- Agency Management
- Insurance Company Operations
- Choose one CRM or CPRM course
Agency Management Also Available Online
As we all know, our industry is constantly changing with new or revised coverage forms, rating plans, and organizational structures. Whether or not your organization focuses on commercial lines, personal lines, benefits, or a combination of things, the big issue is always how well the firm’s resources are managed. The better managed an organization is, the more successful it will be. The Agency Management Institute is designed to be relevant to the broad range of industry professionals who attend. Each subject is presented in a way that agency owners, producers, account executives, customer service representatives, and insurance company personnel see the value and how it relates to their position within the organization. Topics Covered:
- Agency Organizations
- Understanding and Managing Financial Strength
- Agency Planning
- Human Resources
- Agency Productivity and Effectiveness
- Legal and Ethical Responsibilities
- Discuss the types of agency organizational structures, the importance of licensing, and the role of state and federal regulation. This will include understanding the agency contractual relationship with the Insurance Company and how to create the best possible relationship.
- Understand the financial aspects of an agency and how financial performance affects both clients and agency employees. The basics of Cash Flow, Income Statements, Balance Sheets, and the importance of effective collection procedures are included.
- Learn the fundamentals of agency planning, including questions to consider and how to conduct the proper agency analysis. Participants will understand the benefits of succession planning and the methods they can use to perpetuate the agency organization as a successful viable entity.
- Understand the process of managing personnel, including legal guidelines, establishing job descriptions, interviewing techniques, performance appraisals/evaluations, and termination procedures and be able to apply what they have learned.
- Learn what motivates ethical behavior and examine the leading causes of errors and omissions claims made against agents, and the control methods to implement to reduce or prevent risk.
Commercial Casualty (CC) Also Available Online
Most businesses have exposures that can be protected by the most common commercial casualty coverages offered in the insurance marketplace. This institute focuses on providing a thorough understanding of these primary coverage areas. You will understand how to design the best coverage for your clients
- Commercial General Liability Concepts and Coverage
- Additional Insured Concepts and Endorsements
- Business Automobile Coverages and Endorsements
- Workers Compensation and Employers Liability
- Learn what liability exposures exist in the areas of premises, operations, products and completed operations, and personal and advertising injury liability. Understand important legal concepts and how they correlate with CGL coverage. Determine what coverage the CGL provides, who is insured, what is excluded, how the limits apply and be able to identify appropriate CGL endorsements.
- Explore the reasons for additional insured status and what problems may be created by adding an additional insured. The purpose, coverage and limitations of the more commonly used additional insured endorsements will be explained. Waivers of subrogation and the impact of the “Other Insurance” policy condition will also be addressed.
- Identify the major coverages and exposures related to various uses of “covered autos” (owned, non-owned and hired). Determine “who is as an insured”, what exclusions apply, the gaps of coverage, and some endorsements that modify the Business Auto Coverage Form.
- Understand important legal concepts and employment exposures of today’s workers compensation system. Workers Compensation and Employers Liability Insurance will be explained along with some of the more commonly used endorsements.
Commercial Multi line
The complexity of commercial lines requires a broader knowledge of the property and casualty coverages specifically designed to address exposures. This institute addresses some of the most often encountered coverage enhancements that should be considered. Learn how to protect your clients with the coverages that best match their needs.
- Businessowners Policies
- Commercial Inland Marine Concepts & Coverages
- Crime Coverages & Endorsements
- Cyber Exposures and Coverages
- Employment Practices Liability Insurance
- Excess Liability/Commercial Umbrella Coverages
- Identify the Property and Liability Coverage provided in the Businessowners Policy and what it does and does not cover. Examine additional coverages, extensions, and endorsements to the BOP.
- Learn the benefits of writing Bailee coverage. Identify exposures covered by a Builders Risk Policy and the “Soft Costs” endorsement. List the methods for writing Contractors Equipment coverage. Understand the exposures of Transportation and how to address them.
- Explore the reasons to consider purchasing Crime Coverage and provisions found in the Crime Coverage Forms. Become comfortable with the Seven (7) built-in Insuring Agreements including Employee Theft.
- Identify the first and third party exposures related to e-commerce and the Internet. Understand the major provisions commonly found in Cyber insurance policies.
- Explore the areas of employment practices liability for businesses and organizations, with special emphasis on related legal concepts. Learn how coverage can be provided and the major policy provisions found in employment practices liability policies.
- Examine the purpose of excess liability policies. Learn about the different policy characteristics, “self-insured retention”, underlying requirements, and concurrency issues. Since there is no “standard” excess liability form, learn how to compare insuring agreements, exclusions and policy provisions.
Commercial Property Also Available Online
In order to maximize coverage and protect your increasingly complex commercial property accounts, it is important to have a detailed understanding of Commercial Property coverages and endorsements, as well as the concepts used when correctly writing this business. Equally important is a familiarity with other coverages such as Time Element (Business Income), and Equipment Breakdown. At this institute you will learn to help provide your customers with the advice and protection they need.
- Commercial Property Coverage Forms & Endorsements
- Commercial Property Causes of Loss & Endorsements
- Equipment Breakdown
- Time Element Coverages & Endorsements
- Examine the property coverage found in the Building and Personal Property Coverage Form including the various Additional Coverages, Coverage Extensions, and Optional Coverages. Discuss valuation methods and the application of coinsurance. Learn the proper use of various endorsements.
- Examine the common coverage, exclusions, and limitations of the three Causes of Loss Forms (Basic, Broad, and Special) with emphasis on the Special Causes of Loss Form. You will also explore the need for the Legal Liability Coverage Form.
- Learn the property exclusions that determine when an Equipment Breakdown Policy is needed. Determine the types of equipment to include, and the role of engineering as it relates to these policies.
- Determine the what, how, and why of Business Income Coverage and Extra Expense coverage. Learn the importance of complying with the coinsurance provision and which Optional Coverages are used to remove or suspend this provision. Examine several valuable Business Income endorsements.
Insurance Company Operations
The Insurance Company Operations Institute describes how insurance companies function and why that is important to all insurance and risk management professionals. Learn about the important strategic decisions and tactics used in product development, underwriting, distribution, claims, and other vital company departments.
- Executive Strategies, Regulation & Compliance
- Product Development
- Agency/Policyholder Services
Understand the executive level strategies used to determine an insurance companies structure and the regulations and compliance requirements unique to the business. These executive level decisions will include the lines of business, geographic territory, personnel structure, delivery systems, and the use of reinsurance.
Gain knowledge on the role of product development and its importance to the livelihood of an insurance company. The information will range from developing a new product, making coverage adjustments, and anticipating coverage for emerging industries. The involvement of actuaries throughout product development will also be examined.
See why the role of underwriting is so important and how the underwriter is key to this process. Differences in company philosophies and guidelines will be analyzed. The functions described will include underwriting, loss control, and premium audit.
Take a close look at the importance of the relationship between the insurance company and those appointed to distribute their products and services. This will include examining how the company meets the needs of policyholders – from appointing insurance agencies to providing 24/7 customer service.
Explore the claims function from the steps in the claims process, how the claims department interacts with other departments, claim investigation, claim payment, and claim reserving practices.
Life & Health (LH) Also Available Online
There are countless opportunities for property and casualty professionals to develop life and health business. This institute will provide the essential background and knowledge for your personal understanding of these important products. It should also instill confidence in you to provide some counseling and guidance to your clients and succeed in this market.
- Life Insurance Concepts
- Health Insurance Concepts
- Long-Term Care Insurance
- Business Continuation and Succession Planning
- Retirement Planning and Annuities
- Planning for Personal Needs
- Learn the basic characteristics, provisions, and riders found in most life, health, and retirement planning type contracts.
- Understand the application of these financial products to specific personal and business needs.
- Learn practical information on how to determine proper coverage for a client and the best product design to fit a specific situation.
Personal Lines (PL) Also Available Online
This institute addresses the unique insurance coverage needs of individuals, families, and family members. You will learn to handle the complexities of state-specific personal lines forms. Topics include:
- Personal Residential Coverages*
- Personal Automobile Coverages*
- Personal Umbrella/Excess Coverages*
- Watercraft Coverages
- Rental Car Coverages
- Home-based Business
- Farm and Ranch Coverages
- Mobile Home Coverages
- No Fault (PIP)
- Wind Pools
* Mandatory topics are part of every institute. Optional subjects will vary.
- Complete an in-depth study of the ISO Homeowner Policy with emphasis on the HO3 Form.
- Better understand the application of coverages of a personal auto policy.
- Obtain an overview of personal umbrella/excess liability coverage including underlying limits and self-insured retention.