Home | Print Page | Contact Us | Sign In | Join the PIA
CSR of the Year
Share |


Deadline for nominations May 1, 2019


Nominations are now being accepted for the 2019 National Outstanding CSR of the Year for Oregon and Washington. This award is the highest honor for insurance customer representatives who have distinguished themselves through contributions to their industry and profession.


 *You must submit nomination form first before completing entry form.


Oregon Fillable Nomination Form


Oregon Fillable Entry Form


Washington Fillable Nomination Form

Washington Fillable Entry Form






P A S T    W I N N E R S

This prestigious award, established in 1991 by The Society of Certified Insurance Service Representatives (CISR) and the Society of Certified Insurance Counselors (CIC) is the highest honor for outstanding customer service representatives. The award is open to anyone regardless of affiliation or professional designation. The CIC or CISR designation is not required. Submit letter(s) of recommendation from a business/professional reference(s).



2018 Oregon CSR of the Year National Finalist

Kendall Pori, CIC

 Kendall Pori


As a National Finalist in Oregon, I am incredibly honored to be chosen for this award.  The essay topic was timely for me, not only professionally, but personally. The award was a true gift to receive while celebrating 30 years at my current job at Protectors, so it is especially meaningful.

I believe it is a milestone in my career, similar to achieving the CIC. Rather than being too comfortable in my role, it made me feel challenged to have new goals.  Stretch yourself. The essay process was the best part, because it was a strong reflection of the past, and how I could look forward to the future with fresh ideas. We all need that!



2007 National Outstanding CSR of the Year

Sharnel DiVona, CIC, CPCU, AIS, CRM, CRIS Washington



Receiving the Outstanding CSR of the Year award immediately boosted my self-confidence in both my professional endeavors as well as in my personal life. It bolstered respect and awareness from my colleagues, my family, my employer and my clients.

Even years later, the acknowledgement from this award motivates me to excel in my position and give 110%. As a result, I feel I’ve become a better Account Manager, a valued resource to my customers, an asset to Propel as well as a mentor to my team. I want to continue to earn the honor each and every day!

(Photo: 2007 - Dr. William T Hold, Mrs. James K Ruble and Sharnel in Austin, TX for national award ceremony)



1997 National Outstanding CSR of the Year

Brigitte Dimmitt, CISR, CIC Oregon


(Photo: Brigitte speaking at 2015 Oregon Conferment)


The CSR of the year award is a great opportunity for CSR’s to receive recognition for their knowledge, hard work and expertise in personal insurance. 

This achievement recognizes the importance of CSR’s role in the success and profitability of the insurance agency.  The recognition I received as CSR of the year at both the state and national level was a motivating factor in my professional development over the past 19 years.

Nominate that exceptional CSR today!

 Contact Pam Busch at pambusch@piawest.com for more information.



copyright 2019 . PIA Western Alliance . ALL RIGHTS RESERVED

A special thank you to our KKlub Members for their support.