The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

To no one’s real surprise, burglaries are rising in the U.S.

Sadly, before COVID hit in 2020 they were dropping. And from 2020 to 2021 they fell 19% more. The reason for the big 19% drop has to do with the number of people sitting at home.

It’s pretty impossible to successfully burgle someone’s home when someone is sitting in their living room.

But the National Incident-Based Reporting System (NIBRFS) says burglaries are rising and rising more than is actually being reported. The NIBRFS is the FBI’s crime data base system. It says a lot of states don’t report their numbers to the FBI.

That makes it difficult to accurately determine crime statistics.

Here’s an example. Insurify — the insurance quote company — took a look at NIBRFS statistics and found that just 6% of Florida’s law enforcement agencies and departments reported burglaries to the FBI for all of 2021.

So the FBI has the total number of burglaries in the state at 22 for all of that year. That’s a ridiculously low number. In the meantime, Insurify found the Florida Department of justice reported 44,207 burglaries in 2021.

That makes Florida the worst state in the country for burglary. Other states where law enforcement doesn’t report such crimes to the FBI are Pennsylvania — 14% — and New York — 24%.

That underreporting is troubling.

As for states that report all the numbers, two PIA Western Alliance states — New Mexico and Washington — are ranking in the top-5 in the country for the most burglaries per 100,000 people. New Mexico ranks first and Washington is fourth.

Here are the details:

1. New Mexico

Burglaries reported in 2021: 7.617

Burglary rate per 100,000 population: 649

Number of burglaries reported to law enforcement: 68%

2. Oklahoma

Burglaries reported in 2021: 23,555

Burglary rate per 100,000 population: 613

Number of burglaries reported to law enforcement: 99%

3. Arkansas

Burglaries reported in 2021: 14,462

Burglary rate per 100,000 population: 523

Number of burglaries reported to law enforcement: 94%

4. Washington

Burglaries reported in 2021: 40,994

Burglary rate per 100,000 population: 522

Number of burglaries reported to law enforcement: 92%

5. Louisiana

Burglaries reported in 2021: 15,931

Burglary rate per 100,000 population: 510

Number of burglaries reported to law enforcement: 57%

These are the states with the lowest numbers:

New Hampshire

  • 103 burglaries per 100,000 residents with 97% of law enforcement reporting


  • 134 burglaries per 100,000 residents with 98% of law enforcement reporting

New Jersey

  • 146 burglaries per 100,000 residents (84% of law enforcement reporting)


  • 149 burglaries per 100,000 residents (99% of law enforcement reporting)


  • 150 burglaries per 100,000 residents (92% of law enforcement reporting)

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