The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

Lots of us are more or less forced to reply to phone calls, texts or emails from the boss in non-work hours. A new law proposed in the California Legislature would give employees the “right to disconnect” during non-work hours, and an employer cannot penalize them for that disconnect.

San Francisco Assemblymember Matt Haney introduced the bill in the Assembly in February. If it passes — in very liberal California with its fast food worker wage of $20 per hour up from $16 a week ago — the Golden State might become the first state in the union to do so.

As it stands now, 13 countries including Australia, Argentina, Belgium, France, Italy, Mexico, Portugal and Spain, have a similar law on the books.

Haney’s bill defines “right to disconnect” as the right for an employee to completely ignore communications during non-work hours unless it is for an emergency, or for scheduling. The bill defines both.

If the law passes, private and public employers will be required to develop a workplace policy, and a written agreement, that allows an employee to disconnect. Non-working hours have to be defined within that policy. If an employee violates the written agreement, an employee has the right to file a complaint with the California Labor Commissioner.

Source link: USA TODAY —