The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

AM Best issued a report this week on net underwriting for property-casualty insurers in 2023. The loss was a net $21.2 billion. That’s a bit better than the $29.9 billion lost in 2022.

Most of the underwriting losses can be traced to storm losses.

On a positive note, investment income for 2023 was more than double to $90.1 billion. That came from a $51.1 billion change in net realized capital gains at National Indemnity. Other than that, net investment income was more or less unchanged from 2022 to 2024.

AM Best’s report said the combined ratio is a bit better than 2022. The final 2023 combined ratio is 101.6. In 2022 it was 102.4.

One reason for the continued high combined ratio is catastrophe losses. It added up to 8.7 points in 2023. That’s up from 7.3 points in 2022.

Net written premiums rose 10.4% to $837.7 billion. Losses and loss adjustment expenses jumped 10% to $612.5 billion.

Expenses for underwriting increased 6.4% to $208.3 billion.

Overall, AM Best said big losses in personal lines — especially homeowners insurance — are mainly responsible for the less than satisfying underwriting results.

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