The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

The debate continues to rage over what system is most efficient. Is working remotely working best, or is it best to have people working from an office, or on-site. Many companies find a hybrid of sorts works.

But this report isn’t about hybrid. In The Talent Insights report from the work solutions company, Aquent teams working remotely get the nod over teams working on-site or in an office.

Why? Aquent founder and CEO, John Chuang said they embrace their work better, they value diversity and they’re really open to new innovations like AI.

Here are some stats from the report:

  • 66% of the remote teams are identified as high-performing
  • Just 47% of the in-office, or on-site, teams get that distinction
  • 79% of remote working teams will look seriously at diverse perspectives very well or moderately well
  • 61% of in-office, or on-site, teams are ranked that way
  • 96% of the remote teams are very, or moderately, effective at adapting to change and embracing innovation

“We believe AI will enhance human talent and empower people to be more creative, agile and efficient,” Chuang said. “It is my sincere hope that companies across the globe will lean on these findings to better inform their workplace policies and decisions. Together, we can create a great place to work for all.”

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