The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

COVID led to the Great Resignation and businesses around the U.S. and the world lost employees at a frightening level. Since COVID let up, businesses have tried to return to some semblance of normal. In some cases it has worked and in others returning to normal hasn’t been that easy.

As you know, retention in the insurance business has always been tough. COVID didn’t help and the COVID recovery hasn’t led to much improvement.

WalletHub is a personal finance website and is a great source for statistics on what is happening in business. Its latest survey has to do with employee retention. WalletHub found stats from the World Economic Forum that said in October of 2022, about 2.6% of the workforce quit their jobs.

That’s a lot of jobs though not as worrisome as the 2021 figure of 4.5 million who bagged things and left for parts unknown. Usually, that was other companies, or self employment.

Resignation rates continue to be a big concern says Benjamin Biermeier-Hanson of Radford University.

“While some states certainly have higher resignation rates, the driving factors behind employees resigning in great numbers are pretty consistent,” Biermeier-Hanson said.  “Burnout, often as a result of an unsustainable workload, lack of opportunity for advancement and poor leadership are all reasons why employees resign.”

MITs Lotte Bailyn agrees and worries about how businesses can survive in this kind of a business climate.

“A scarcity of workers is a problem, but perhaps employers could use the occasion to rethink their expectations about work — to consider more carefully the needs of employees and how they can meet them,” Bailyn said. “This could be a win-win situation.”

Here are the five states with the highest number of resignations. Two of them are the PIA Western Alliance States of Montana and Alaska who come in at numbers 3 and 4.

1. Kentucky

Resignation rate in the last month: 3.60%

Resignations last 12 months: 3.57%

2. Georgia

Resignation rate in the last month: 3.40%

Resignations last 12 months: 3.83%

3. Montana

Resignation rate in the last month: 3.30%

Resignations last 12 months: 3.63%

4. Alaska

Resignation rate in the last month: 3.00%

Resignations last 12 months: 4.24%

5. South Carolina

Resignation rate in the last month: 3.30%

Resignations last 12 months: 3.44%

The rest of the top 10

6. Tennessee

7. Louisiana

8. West Virginia

9. Wyoming

10. Delaware

The rest of the PIA Western Alliance States:

12. Arizona

Resignation rate in the last month: 2.90%

Resignations last 12 months: 3.40%

14. Nevada

Resignation rate in the last month: 3.00%

Resignations last 12 months: 3.06%

17. Idaho

Resignation rate in the last month: 2.80%

Resignations last 12 months: 3.30%

24. New Mexico

Resignation rate in the last month: 2.60%

Resignations last 12 months: 2.83%

27. Oregon

Resignation rate in the last month: 2.50%

Resignations last 12 months: 2.84%

32. Washington

Resignation rate in the last month: 2.50%

Resignations last 12 months: 2.42%

45. California

Resignation rate in the last month: 2.10%

Resignations last 12 months: 2.34%

Source link: WalletHub —

Source link: Employee Benefit News —