The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

We love our smartphones. Research released by Allstate Protection Plans said we spent nearly three times more repairing our smartphone screens from 2022 to 2023. In 2022 the repairs were $3.4 billion.

The figure hit $8.3 billion a year later.

And, the survey said 27% of those needing screen repairs do so within a day of whatever caused the breakage. The importance of our phones to our daily lives is the given reason.

We’re also spending more time on our phones than ever according to Allstate’s third Mobile Mythconceptions Study. It was done between May of 2023 and December of 2023.

Back to breakage. In the last 12 months, 78 million of us reported damage to our phones. That’s down from 87 million in 2020. So, at least, we’re taking better care of them.

And when it comes to repairing or replacing, 53% of smartphone owners say it is important to repair rather than replace. That’s way up from 37% in 2020.

Here’s more information gathered from Allstate Protection Plans’ Mobile Mythconceptions Study:

  • 45% say they spend 5 or more hours a day looking at their phone screens
  • 82% say their phone has replaced their digital camera
  • 39% take 6 or more photos a day
  • 31% do 6 or more videos a day
  • 54% say they now watch more videos, TV shows and movies on their phones than on TV
  • 31% say they’ve damaged their phone in the last year
  • 8% say they lost their phone
  • 5% had one stolen

Liquid of one sort of another used to be the main cause of damage to smartphones. It has fallen on the damage cause list since they’re made much tighter these days.

  • 67% of repairs are for damaged screens
  • 28% report connectivity issues
  • 24% of problems are touchscreen issues
  • 22% of repairs are loose or damaged charging ports
  • 21% of repairs are from water damage
  • 21% came from battery problems
  • 20% of repairs were chipped corners or sides
  • 17% are speaker issues
  • 15% are dented corners or sides
  • 14% are camera issues
  • 11% had to do with microphones not working properly

Here are the damages that will cause a person to approach repairs within a day:

  • 36% will wait a day or less if a button is broken
  • 30% feel the same about damaged speakers
  • 29% will wait a day or less for a broken microphone
  • 27% seek repairs within a day or less for a cracked screen
  • 22% feel that way about a broken camera

And, 38% with damaged smartphones replace them. In spite of the damage, 32% will keep using it.

  • 23% take their phone to a repair shop
  • 17% attempt a fix themselves

Repair costs are a big worry.

  • 49% won’t repair a damaged phone that still works because of the high cost
  • The average cost for repairs is $302
  • Repair and replacement expenses in the U.S. hit $149 billion so far

By the way, close to half of the people responding to the survey — 49% — said they spent more time on their phones in 2023 than they did in 2022.

Source link: Claims Journal —