The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

Spring has arrived and summer is on its way. That means travel. Most of us — if we’re paying attention to how difficult travel is these days — will purchase travel insurance.

Problems do arise.

These days — according to statistics compiled by the travel insurance marketplace, — travel insurers are becoming victims of the same issues faced by travelers. It says travel insurers saw a 30% jump in the amount paid for claims filed by policyholders in 2023.

Not only that, but the amount being reimbursed average six-times the cost of the purchase of a policy.

By the way, this year the average cost of travel is $7,719. That’s up 11% from the $6,943 average in 2023. So if statistics hold, 2024 could be a tough year for travel insurance companies, too.

Here is a list of the claims filed last year, the average amount of the claims, the highest claim paid per category and the percentage of claims filed in a category.

1. Trip Cancelation

Percent of claims: 25%

Highest claim: $49,427.92

Average claim: $4,854.22

2. Emergency medical

Percent of claims: 24%

Highest claim: $48,380.33

Average claim: $1,456.24

3. Travel delay

Percent of claims: 14%

Highest claim: $3,398.75

Average claim: $473.71

4. Trip interruption

Percent of claims: 13%

Highest claim: $58,607.58

Average claim: $2,782.68

5. Missed connection

Percent of claims: 9%

Highest claim: $2,168.26

Average claim: $471.69

6. Cancel for any reason

Percent of claims: 6%

Highest claim: $26,620.00

Average claim: $2,111.13

7. Baggage loss

Percent of claims: 5%

Highest claim: $1,439.88

Average claim: $208.18

8. Baggage delay

Percent of claims: 4%

Highest claim: $649.88

Average claim: $207.51

9. Medical evacuation

Percent of claims: 1%

Highest claim: $27,592.34

Average claim: $10,838.83

Source link: Insurance Business America —