The Western Alliance is proud to announce CPIA designation courses will be available via webinar format beginning in January 2024 at  


Check our calendar of events for course informatioin.  

Registrations will be open soon!

CPIA - Certified Professional Insurance Agent

Empowering Insurance Professionals into the Future

The CPIA designation is first-of-its-kind, hands-on, how-to training. To earn the CPIA designation candidates are required to participate in a series of three, one-day seminars THE BEST PART IS NO EXAMS!
Completion is due three years from the first course.

These seminars are designed to enhance the ability of producers, sales support staff, and company personnel to efficiently create and distribute effective insurance programs. Participants leave with ideas that will produce sales results immediately.

While not a requirement, it is recommended that courses are taken in order.E&O Discounts apply for Utica National Policy Holders.

Each of the 3 courses are approved for 7 CE in
AZ | CA | ID | MT | NM | NV | OR | WA

Course Modules

Position for Success

Implement for Success

Sustain Success

During this workshop, participants focus on internal and external factors affecting
the creation of effective business development goals.

Factors discussed include:

current state of the insurance                 marketplace

competitive pressures

insurance carrier underwriting criteria

consumer expectations.

During this workshop, participants learn:

specific tools for analyzing consumer needs

how to utilize risk identification techniques to gather pertinent prospect

skills necessary to assimilate information gathered into customized coverage recommendations

how to prepare a complete submission

tips for preparing and presenting a comprehensive insurance proposal

This workshop focuses on fulfilling the implied promises contained in the insuring agreement.

Participants will:

review methods of providing evidence of insurance coverage

discuss policies and procedures for controlling errors and omissions including policy review and delivery, endorsements, claims-processing, and handling of client complaints

learn how to calculate the lifetime value of a client and techniques for generating referrals.

CPIA Update Requirement

The Certified Professional Insurance Agent designation stands for professionalism, commitment to professional training and results, and technical knowledge. To maintain the right
to use the CPIA designation, designees must complete an update on an annual basis * or maintain a Ruby, Sapphire or Diamond level membership with the CPIA Program.

* CPIA 1, CPIA 2, CPIA 3, Special Topics:

An Agent’s Guide to Understanding and Mitigating Cyber Exposures

Disaster and Continuity Planning for Business and Families

An E&O Loss Control Program for Agencies

The Insurance Information Institute (Triple I) and Milliman took a look at underwriting in 2023. Triple I CIO Dale Porfilio said P&C insurance will end up with a combined net ratio of 102.2.

That’s a smidge below the 2022 finish of 102.4.

However, Porfilio said the drop is mostly due to the poor performance of underwriting in personal lines and catastrophe losses. “Catastrophe losses in the first half of 2023 were the highest in over two decades, slightly higher than the record set in first half of 2021.”

That said, he sees the personal lines auto net combined ratio improving but the prediction is that it will be 109.5 at year’s end. Porfilio added that replacement costs rose an incredible 55% between 2019 and 2022. That pushed the underwriting loss for 2023 and will be mostly responsible for the losses through 2025.

Homeowners — a big driver of catastrophe loss increases — right now sits at a combined ratio of 109.5. By year’s end, Porfilio thinks homeowners will be 104.8 and that’s close to what it ended at in 2022. The reason being that most of the devastating losses happened at the first of the year in 2023.

Commercial lines are doing very well and Portilio says they have a “strong overall performance.” He’s predicting premium growth of 9% in 2023 and 9% in 2024 with a slight drop to 7% in 2025.

The report ends with a positive and Porfilio predicts a combined net ratio that improves incrementally from 2023 to 2025 and, best of all, he thinks commercial lines will see a small underwriting profit in 2025.

Triple I chief economist, Michel Leonard says inflation and rising interest rates have had a huge impact on underwriting and insurer performance. Leonard expects P&C growth to go along the lines of the GDP through 2024.

Leonard says supply chain and labor disruptions are ending so replacement costs — a huge driver of auto losses — will increase at a slower and lower rate than overall inflation. He also predicts that the consumer price index (CPI) will keep it’s mid-to-upper 3% range through 2023 and into 2024.

Milliman principal and consulting actuary, Jason Kurtz said the real bright spot in commercial lines is workers’ compensation. He predicts underwriting profitability through 2025.

Source link: Insurance Business America —