ASCI Rates the Nation’s Top P&C Insurers
Published December 2, 2024 at 8:05 AM · News Releases and Bulletins
The American Customer Satisfaction Index (ACSI) has ranked the top property and casualty insurance companies for 2024. Each year the ASCI interviews thousands of consumers on P&C sector insurers.
The insurers are ranked on a 100-point scale.
In spite of some serious challenges — interest rates, financial uncertainty, litigation and social inflation, and big increases and challenges generated from disasters — insurers did pretty well. Overall, the consumers in the survey rate insurers 77 out of 100 on the satisfaction scale, the same score as 2023.
This is not a small survey. This year’s completed number of surveys is 14,855. Here are the top insurers:
1. UAAA
ASCI 2024 customer satisfaction score out of 100 — 83
Percentage of change from 2023 — 0%
2. State Farm
ASCI 2024 customer satisfaction score out of 100 — 80
Percentage of change from 2023 — 0%
3. Allstate
ASCI 2024 customer satisfaction score out of 100 — 78
Percentage of change from 2023 — down 3%
4. American Family Insurance
ASCI 2024 customer satisfaction score out of 100 — 78
Percentage of change from 2023 — down 3%
5. Travelers
ASCI 2024 customer satisfaction score out of 100 — 78
Percentage of change from 2023 — down 1%
6. Farmers
ASCI 2024 customer satisfaction score out of 100 — 77
Percentage of change from 2023 — up 3%
7. Geico
ASCI 2024 customer satisfaction score out of 100 — 77
Percentage of change from 2023 — 0%
8. Nationwide
ASCI 2024 customer satisfaction score out of 100 — 77
Percentage of change from 2023 — 0%
9. Liberty Mutual
ASCI 2024 customer satisfaction score out of 100 — 76
Percentage of change from 2023 — down 1%
10. Progressive
ASCI 2024 customer satisfaction score out of 100 — 76
Percentage of change from 2023 — down 1%
Source link: PropertyCasualty360.com — https://bit.ly/3ZaMbSO