ASCI Rates the Nation’s Top P&C Insurers

The American Customer Satisfaction Index (ACSI) has ranked the top property and casualty insurance companies for 2024. Each year the ASCI interviews thousands of consumers on P&C sector insurers.

The insurers are ranked on a 100-point scale.

In spite of some serious challenges — interest rates, financial uncertainty, litigation and social inflation, and big increases and challenges generated from disasters — insurers did pretty well. Overall, the consumers in the survey rate insurers 77 out of 100 on the satisfaction scale, the same score as 2023.

This is not a small survey. This year’s completed number of surveys is 14,855. Here are the top insurers:

1. UAAA

ASCI 2024 customer satisfaction score out of 100 — 83

Percentage of change from 2023 — 0%

2. State Farm

ASCI 2024 customer satisfaction score out of 100 — 80

Percentage of change from 2023 — 0%

3. Allstate

ASCI 2024 customer satisfaction score out of 100 — 78

Percentage of change from 2023 — down 3%

4. American Family Insurance

ASCI 2024 customer satisfaction score out of 100 — 78

Percentage of change from 2023 — down 3%

5. Travelers

ASCI 2024 customer satisfaction score out of 100 — 78

Percentage of change from 2023 — down 1%

6. Farmers

ASCI 2024 customer satisfaction score out of 100 — 77

Percentage of change from 2023 — up 3%

7. Geico

ASCI 2024 customer satisfaction score out of 100 — 77

Percentage of change from 2023 — 0%

8. Nationwide

ASCI 2024 customer satisfaction score out of 100 — 77

Percentage of change from 2023 — 0%

9. Liberty Mutual

ASCI 2024 customer satisfaction score out of 100 — 76

Percentage of change from 2023 — down 1%

10. Progressive

ASCI 2024 customer satisfaction score out of 100 — 76

Percentage of change from 2023 — down 1%

Source link: PropertyCasualty360.com — https://bit.ly/3ZaMbSO