United HealthCare — New CEO Says He’ll Fix the Gaps

Tim Noel is UnitedHealth Group’s new CEO. He replaces Brian Thompson who was assassinated in December of last year while getting ready to enter an investor meeting. His alleged assassin (we refused to print his name) — and other critics of UnitedHealth — say the company has turned a blind eye to a claims policy that leads to, what some say, are unfair denials, high rates and growing higher, and a system that has grown so complex that it’s almost impossible to navigate.

It’s clear how the company views itself, and how the public views the company, are light years apart. Noel says he sees what’s happening and is on top of those problems. He and company officials are making corrections in areas from delays in prior authorizations to coverage denials.

“We’re fixing them,” Noel said.

Since Thompson’s death, UnitedHealth Group — the nation’s largest insurer — has begun putting tools in place to help doctors and patients quickly check insurance coverage, receive approvals and get estimates on costs while at a physicians office.

Source link: Insurance Business America — https://bit.ly/42nwLxC