Washington Proposes Rule to Require Insurer Contact Info on Adverse Notifications

Washington — Notice of rulemaking on adverse notification requirements (R 2026-04): We are considering rulemaking (R 2026-04) to ensure consumers receive insurers’ contact information on adverse notifications and to revise references to appeal rights that do not apply to all insurance policies.

WAC 284-30-770 requires adverse notifications to include contact information for the Washington state Insurance Commissioner for consumers who have questions, concerns, or would like information about their appeal rights. However, the rule does not require insurers to include the insurer’s contact information in adverse notifications. Because insurers do not consistently provide this information, consumers may have difficulty identifying the appropriate point of contact for questions about their notice. Additionally, references to appeal rights may create confusion because they do not apply to all insurance policies.

Rulemaking may be needed to promote clear, accurate, and consistent consumer communication.

The comment period for this CR-101 began on July 22, 2026, at 12:00 a.m. and is open until August 5, 2026, at 11:59 p.m. For more information, including the notice to start rulemaking (CR-101), please visit the rule webpage.