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PIA Western Alliance knows you want to be the best in the field, and the best way to stay on top is to stay informed. PIA Weekly Industry News Brief is an informative e-news brief that delivers the most relevant industry content.


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Special Report: Liberty Mutual, Safeco & the Millennial Myth

Posted By Administration, Tuesday, August 13, 2019

Liberty Mutual and Safeco millennials are getting a bad rap. A lot of us say they’re lazy, lack loyalty and has zip for an attention span. And they don’t work as hard as generations past.

When it comes to insurance that attention span comes into play. The myth — says Liberty Mutual and Safeco — is that they don’t do much research and simply buy the cheapest insurance as easily as possible.

Liberty Mutual Business Lines and Safeco Insurance decided to see if any of this is true and checked with a group of millennials. What they found contradicts the myth that millennials are lazy, disloyal and can’t pay attention. But the insurer focus — says Tyler Asher who heads up independent agent distribution for both companies — is insurance.

Here are the survey’s conclusions:

  There are 73 million millennials in the U.S.

  45% of millennials own a house

  80% own a car



1. Millennials are more likely than older generations to buy insurance online. But half say they purchase exclusively through an agent.


2. Millennials are not more price-focused than baby boomers and Generation X. They have similar priorities and look for the most comprehensive coverage.


3. Millennials want agents to be seasoned insurance professionals who will help them understand insurance. The goal is to become a more informed consumer.


4. Millennials are more likely to do research and connect with agents via digital channels like online reviews and social media. Even though the contact is different, they still value the input of an expert advisor.


Purchasing factors:

  52% want the most comprehensive coverage for a good price

  49% want an agent with a reputation for good service

  36% like an easy purchase process

  50% want to understand their coverage completely

  40% price compare and want quotes from different, competing companies

  31% want the lowest price even if it is just a basic policy


And most importantly for the independent insurance agents of the PIA Western Alliance:

  80% want an agent to help them understand insurance


Here's what they want to know about insurance:

  58% want to know how the coverage they purchase works

  50% want to know what to expect if they have a claim

  40% want to know the unique features of their policy

  33% want to manage their policy online

  31% want additional products and services that are relevant to them

  29% want safety and loss prevention tips and tricks


Here's how millennials and other generations choose one agent over another:

Positive online reviews:

  Millennials — 43%

  Generation X — 35%

  Baby boomers — 25%


Represent a well-known company

  Millennials — 41%

  Generation X — 44%

  Baby boomers — 59%


Convenient location

  Millennials — 34%

  Generation X — 47%

  Baby boomers — 50%


Social media engagement

  Millennials — 28%

  Generation X — 10%

  Baby boomers — 3%


Modern website

  Millennials — 24%

  Generation X — 17%

  Baby boomers — 11%


Availability of an online chat

  Millennials — 19%

  Generation X — 12%

  Baby boomers — 5%


Nice-looking storefront

  Millennials — 15%

  Generation X — 7%

  Baby boomers — 3%


The ideal characteristics of an agent


Inspire trust

  Millennials — 50%

  Generation X — 47%

  Baby boomers — 62%


Be a seasoned insurance professional

  Millennials — 49%

  Generation X — 55%

  Baby boomers — 73%


Make a point to get to know me

  Millennials — 29%

  Generation X — 33%

  Baby boomers — 40%


Be a go-getter

  Millennials — 21%

  Generation X — 19%

  Baby boomers — 10%


Be tech-savvy

  Millennials — 19%

  Generation X — 18%

  Baby boomers — 10%


Be involved in the community

  Millennials — 15%

  Generation X — 11%

  Baby boomers — 9%


Be close to my age

  Millennials — 9%

  Generation X — 4%

  Baby boomers — 1%

Looking more deeply at the survey, Asher said it’s obvious millennials have the same insurance buying habits as older generations. And they are also not as price-focused as we tend to think. Millennials seem to like independent insurance agents and the choice and advice offered them. They also like how easy it is to work with an independent agent.

“There’s a lot of misconceptions about millennials in the market. Our research showed us that price is a key purchasing factor for consumers of all ages, not just millennials,” Asher said. “In fact, 52% of millennials said they want the most comprehensive coverage for a good price. That’s a pretty common misconception that we dispelled through the survey.”

In other words, Asher says millennials not only want to be properly covered but they want the advice that only an independent agent can give. That took Asher to the survey’s second conclusion: millennials want to be better-informed insurance consumers.

“The survey found overall that millennials want to be well-informed and they want to understand all the coverages they have and how to use them. This desire stems from millennials tending to get married later, having deferred home ownership, and so having generally less experience with insurance,” he said. “To highlight that, 52% of baby boomers described themselves as insurance savvy compared to only 34% of millennials, which means there’s a great opportunity for agents to really drive consumer education through this demographic.”

Asher noted that millennials — at least the ones responding to the survey — are a little more worried about risks in the future and all life’s little what-ifs than their baby boomer grandparents. This — Asher says — is a positive for the independent agent.

He said millennials tend to see the world much differently than other generations. They have concerns, want to talk through them and look at those disconcerting what-ifs. To do that they need an independent agent to explain how things work.

“When it comes to the ‘what if’ scenarios, we think that’s a great opportunity for agents to communicate with real-life claim examples,” Asher pointed out. “Using a major hailstorm as an example, an agent can walk a client through their coverage, explain how the claims process would work, and talk them through some really tangible examples of things that could happen. Obviously, agents don’t want the conversation to be too negative, but if a client is concerned about those ‘what if’ worst-case scenarios, it’s a great opportunity for agents to step through specific examples.”

The last myth busted by Liberty Mutual and Safeco is that millennials only want to work with others their age. As you saw in the statistics, just 9% of those responding said they want their agent to be their age. What they want is a “season professional” and “someone they can trust.”

Those are two terms used most by the millennials that took the survey. 

“Millennials are really looking for that expert advice given their relative insurance inexperience,” he concluded. “From my standpoint, to attract younger consumers, an agent’s ability to really listen, educate, and talk through some of those ‘what if’ stressful scenarios is a great opportunity.”


Source links: Liberty Mutual / Safeco Survey, Insurance Business America

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California Commissioner Lara Under Fire

Posted By Administration, Tuesday, August 13, 2019

Commissioner Ricardo Lara

California Insurance Commissioner Ricardo Lara is under fire. At issue is a matter before the department that are pending and the other has to do with decisions made by an administrative judge that have been compromised by Lara.

First up is the sale of Applied Underwriters — a Berkshire Hathaway company — to its president Steve Menzies. He wants to move the company’s headquarters to the Cayman Islands. To sell the firm, the California Department of Insurance must approve.

It is a meeting that Lara had with Menzies that jump started the issue and leads to the heart of the controversy.

It involves a work comp case involving Menzies company Applied Underwriters. Two companies say they are going to file suit to overturn decisions by Lara and say his decision was swayed by the contributions to his 2020 campaign.

That takes us to Consumer Watchdog. The group alleges the commissioner took campaign contributions from people connected to Applied Underwriters and Independence Holding Company. The consumer organization has asked the California Department of Insurance for public records relating to Lara’s meetings with those representatives.

The commissioner has since agreed to return the close to $54,000.

A writ of administrative mandamus — an appeal to a court to review and reverse the decision of an administrative agency — has been filed by Oceanside Laundry and RDB Builders. They participated in the EquityComp workers’ compensation program — a three-year reinsurance-based, loss-sensitive work comp program — offered up by Applied.

It included a reinsurance participation agreement (RPA).

The California Department of Insurance declared them illegal because there are no rate filings for them. Lara originally agreed with the judge’s decision that the RPAs are illegal. Later — and where the controversy began — he decided to required the companies to pay the rates of a standard policy instead of the higher rates of the EquityComp program.

The change of mind — the companies allege — came after the Menzies meeting and after the controversial campaign donations.

The two companies claim they were lied to by Applied and say they overpaid when a standard workers’ compensation policy would have cost less and done the job. The companies want refunds.

Their attorney Larry Lichtenegger said if Lara’s decision — which forces them to pay for a standard policy or whatever Applied says is owed them — is left in place then his clients will be out hundreds of thousands of dollars they shouldn’t have to pay. He also contends it is not proper — and maybe even legal — for a commissioner to do other than what a judge says should be done with its decision.

Applied adamantly contends this shouldn’t be a problem and that it didn’t benefit from Lara’s decision. In fact, Applied’s lawyer says a writ will be filed on the issue. What the writ will be he wouldn’t say.

Lichtenegger’s writ for RDB Builders says, “Petitioners allege that on or about April 17, 2019, the Commissioner received campaign contributions totaling $53,000 from associates of Respondents intended to influence his decisions in matters effecting Respondents ongoing litigation before the Commissioner.”

The California Department of Insurance has no comment and says it can’t comment on ongoing litigation. It did say — though — that it is reviewing the sale of Applied to Menzies.


Source link: Insurance Journal

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AIG Delivers — An Underwriting Profit Guaranteed for 2019

Posted By Administration, Tuesday, August 13, 2019

We’ve all followed the financial and political downfall of AIG. Once one of the world’s biggest, and most successful insurance companies, the firm plunged into ignominy when its credit default swap crisis threatened the world’s economy.

The U.S. federal government was forced to bail the company out with a $180 billion loan.

From there it has been close to a soap opera. CEO after CEO and board after board could not put the proverbial Humpty Dumpty back together again. Current AIG President and CEO Brian Duperreault has finally managed some major progress.

After over a decade of losses — and upon Duperreault’s promise — AIG’s General Insurance unit will see an underwriting profit for 2019. The reason for the current crowing is because it’s the second quarter in the row.

AIG’s P&C division earned $147 million in underwriting profit for the second quarter compared to an $89 million loss a year ago. In the first quarter General Insurance grabbed a $179 million underwriting profit. So things seem to be cooking.

“General Insurance achieved its second consecutive quarter of underwriting profitability resulting from underwriting and expense discipline, and reinsurance actions, and remains on track to deliver an underwriting profit for the full year,” Duperreault said.

The combined ratio looks good, too. It hit 97.8 in the second quarter compared to 101.3 last year.

The rest of the news is good as well. AIG — overall — managed $1.1 billion in net income in the second quarter. That’s a large leap over the $937 million in the second quarter last year.

Duperreault said the company’s overall results are from foundational changes implemented to assure growth and stability. “Our strong second quarter performance demonstrated continued positive momentum through the first half of 2019,” Duperreault said. “The additional progress on our path to long-term sustainable and profitable growth reflected in this quarter’s results was driven by the foundational changes we implemented across AIG last year.”


Source link: Insurance Journal

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Worry about Workers

Posted By Administration, Tuesday, August 13, 2019

The National Institute for Occupational Safety and Health (NIOSH) said on-the-job injuries are now being linked to a high-percentage of drug-related deaths and suicide. This comes from a study published in the American Journal of Industrial Medicine in July.

The study focused on workers’ compensation data from the PIA Western Alliance state of New Mexico. It looked at 100,806 workers injured in the state from 1994 to 2000. That data includes Social Security earnings and mortality data through 2013 and information from the National Death Index cause-of-death stats.

*** Weekly Industry News was surprised to find that there’s actually a National Death Index. The federal government apparently tracks all deaths. Are you surprised one exists?

The researchers at the NIOSH include Les Boden who a Boston-based professor. He said occupational injuries of women who took more than a week off had a 193% jump in the risk of drug-related deaths category, and a 92% rise in suicide.

For men, a lost-time injury saw a 29% hike in the risk of drug-related deaths and a 72% increase of risk of suicide.

The NIOSH also points out that injured workers have a higher chance of an alcohol-related deaths. That number is there but not statistically significant.

An earlier study showed injured workers have higher rates of opioid use and depression than the average person.


Source link: Business Insurance

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TRIA Extension — Supporters Aiming for 10-Years

Posted By Administration, Tuesday, August 13, 2019

Supporters of the federal government’s terrorism insurance backstop are wanting a 10-year extension when Congress finally addresses the issue. However, they will accept six if they can get that number of years.

The current legislation of the Terrorism Risk Insurance Act (TRIA) expires in 2020. It was set up in 2002 and extended in 2003, 2005 and 2015.

Insurers and other supporters speaking at the National Association of Insurance Commissioners’ summer meeting say they’d like a six to 10-year extension. Aaron Davis  of Aon Property Broking said it is “necessary to create stability in the marketplace and get through the sort of cyclical nature we’ve had with 2003, 2005, 2015 and now 2020,” he said. “It’s no longer a short-term program. It needs to be long-term.”

Jeffrey Czajkowski of the Center for Insurance Policy and Research (CIPR) agrees. He said data shows take up rates in the nation’s Tier 1 cities is somewhere between 80% and 90%. In the Tier 2 cities those rates are between 70% and 80%.

Davis said he’s optimistic that Congress will act on an extension. “We’re seeing a lot more discussions happening to do this sooner rather than later,” Davis said and he pointed to a hearing held by the Senate Banking Committee and another by the House Financial Services Committee.

Both are getting industry feedback.

Davis said right now if a 9/11 happened — and with it’s current dollar estimate of $45 billion in losses — would be absorbed by private insurance. No problem. So the federal government isn’t likely to be out all of that much income if another terrorism attack occurs.


Source link: Business Insurance

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Insurance & Wildfire Risk Help

Posted By Administration, Tuesday, August 13, 2019

In separate efforts, ISO and Intterra and Allianz Global Corporate & Specialty (AGCS) and the Insurance Information Institute (I.I.I.) are working on helping fix a huge plague that has descended on the West.

That plague is wildfire.

ISO and Intterra are teaming with the Western Fire Chiefs Association (WFCA). They are looking at new ways to analyze and understand the risk of wildfire. Intterra has been working with the WFCA for years and has developed the Fire Data Lab.

The ISO is new to the game.

WFCA CEO Jeff Johnson said the lab is dedicated to finding ways to accelerate the use of data to drive fire service decision making. ISO is going to add insurance data and risk analytics to the lab’s efforts.

“The growth of wildfires is constantly creating new challenges for those on the front lines working to protect people and property,” Johnson said. “With Intterra and ISO, we’ll look to harness the power of fire analytics, environmental data, and insurance innovation to gain new perspectives on how to mitigate and respond to these complex natural disasters.”

The AGCS and the I.I.I. effort is taking a different approach and is helping with wildfire risk mitigation practices for businesses. Looking at data from the Federal Emergency Management Agency (FEMA), AGCS said over 40% of small businesses do not reopen after experiencing a disaster from wildfire. Or any other disaster for that matter.

Another 25% that do reopen only manage to stay open for two years.

Wildfires — the AGCS and the I.I.I. say — cause a lot of issues for businesses:

  Property loss — even if that property is rented, the physical location will be disrupted when faced with an evacuation or a transfer order

  Equipment loss — that’s self-explanatory.

  Vulnerable industries — agriculture, destination wineries, ranching and forestry are very vulnerable to wildfire

  Business interruption / contingent interruption / supply chain — all fires are considered to be a threat to operations even if you’re not in a wildfire prone area


Here’s what the two groups recommend businesses do to mitigate wildfire damage:

  Put a 5-foot no burn zone around the property

  Clear bushes and relocate flammable materials

  Use fire-fighting foam around business property and build with fire-resistant building materials

  Develop an employee safety plan in case of a wildfire

  Have a business continuity plan in place

Scott Steinmetz of AGCS said, “We are dedicated to helping businesses mitigate extreme catastrophes like wildfires with the most advanced techniques and solutions available. Innovative approaches are a part of the new frontier in proactive mitigation response and risk awareness, property resiliency and true customer service.”

I.I.I. Vice President Loretta Worters agrees.

“Financial preparedness is as vital to an organization as business resilience planning,” she said and added that it’s important for business owners to review their insurance coverage to make sure they can rebuild and protect their business in the event of a fire.


Source link: Insurance Journal, Insurance Business America

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This Week’s Cyber Issue — Employees Working from Home

Posted By Administration, Tuesday, August 13, 2019

Do you have employees working from home? There’s a risk. It’s especially important for small businesses that can’t afford some of the cyber protections larger businesses are able to employ.

Those businesses — and large businesses — are even more at risk if their employees are working from coffee shops, airports and other remote locations.

The businesses most at risk, though are small businesses. This information comes from Nationwide’s fifth annual Business Owner Survey. Here’s what it found:

  83% of small business owners allow or offer employees the option to work from a remote location when needed or appropriate

  95% of young business owners — age 18 to 34 — allow this regularly

  Just 50% of small business owners have updated their remote work security policy in the last year

This puts them at risk. In fact, 20% of small business owners have never done formal cybersecurity training with their employees. And just 4% of small business owners have implemented some sort of cybersecurity best practices plan and recommendations from the U.S. Small Business Administration.

Those best practices are listed at the end of this story.

When it comes to remote locations, Nationwide’s Catherine Rudow said what seems like a harmless public wi-fi network could pose serious problems for a business. “Many employees may not realize the magnitude of risk associated with a cyberattack as they may not have engaged in a formal training process,” she said. “The scary truth is that many small business owners, even if they are aware of these risks, have not implemented all the proper measures of protection.”

This is what else Nationwide’s Business Owner Survey found:

  65% of business owners say they have been the victim of a cyberattack

  33% of those were computer viruses

  29% are from phishing

  86% of business owners believe the digital risk will continue to grow

  30% of companies with 11 to 50 employees do not provide any kind of formal cybersecurity training

  Even with the simplicity of updating software, 7% of companies still fail to do those updates

  45% of owners say reputational risk is a top reason to invest in or purchase cyber insurance

  35% of business owners that have never experienced a cyberattack are unaware of the financial cost to recover from an attack

The U.S. Small Business Administration recommends the following best practices for employees working remote:

  Security practices and policies need to be established to protect sensitive information

  Educate employees on cyber threats and then hold them accountable for knowing about those threats and ways to deter them

  Require the establishment of strong passwords

  Require the regular changing of passwords

  Set up best practices on payment cards

  Always have a backup of important data and information

  Set up a mobile device action plan

  Protect all of the pages of a website not just checkout or signup pages


Source link: Insurance Journal

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Policygenius Names Best Homeowners Insurance Companies

Posted By Administration, Tuesday, August 13, 2019

With all the wildfires and earthquakes, floods and other natural disasters happening around the country, homeowners insurance is more under the microscope than the line of insurance has been in years.

Policygenius — an insurance quote company — did a list of the best homeowners insurance companies to help consumers make the best pick. It took ratings from A.M. Best and J.D. Powers, and looked at market share and some other factors to pick what it says are the best companies.

Best and the National Association of Insurance Commissioners (NAIC) gave the company financial health indications and J.D. Powers measured customer satisfaction.

Pat Howard of Policygenius said, “Shoppers are looking for different things when choosing an insurance provider — coverage, claims satisfaction and number of discounts (cost) — which helped influence the categories we looked at to create the list of top insurance companies.”

Of all the companies considered, 22 made the best list for 2019. Here are the 22 listed alphabetically:


J.D. Power rating: 3/5

A.M. Best:  A

Market share: 1.17%



J.D. Power rating: 3/5

A.M. Best:  A+

Market share: 8.37%



J.D. Power rating: 5/5

A.M. Best:  A+

Market share: 0.92%



J.D. Power rating: 3/5

A.M. Best:  A++

Market share: 2.87%



J.D. Power rating: 5/5

A.M. Best:  A+

Market share: 1.70%



J.D. Power rating: 2/5

A.M. Best:  A

Market share: 5.87%



J.D. Power rating: N/A

A.M. Best:  A++

Market share: N/A



J.D. Power rating: 3/5

A.M. Best:  A+

Market share: 1.00%



J.D. Power rating: N/A

A.M. Best:  A-

Market share: N/A


Kemper Preferred

J.D. Power rating: N/A

A.M. Best:  A-

Market share: N/A


Liberty Mutual

J.D. Power rating: 3/5

A.M. Best:  A

Market share: 6.74%



J.D. Power rating: 3/5

A.M. Best:  A

Market share: 1.12%



J.D. Power rating: 3/5

A.M. Best: A+

Market share: 3.23%


Pacific Specialty

J.D. Power rating: N/A

A.M. Best:  A-

Market share: N/A



J.D. Power rating: N/A

A.M. Best:  A+

Market share: 1.42%



J.D. Power rating: 3/5

A.M. Best:  A

Market share: N/A


State Farm

J.D. Power rating: 4/5

A.M. Best:  A

Market share: 18.42%



J.D. Power rating: N/A

A.M. Best:  A-

Market share: N/A



J.D. Power rating: N/A

A.M. Best:  A-

Market share: N/A


Tower Hill

J.D. Power rating: N/A

A.M. Best:  A-

Market share: N/A



J.D. Power rating: 3/5

A.M. Best:  A++

Market share: 3.82%



J.D. Power rating: N/A

A.M. Best:  A++

Market share: 6.25%


“When looking into homeowners insurance companies, you’ll want to consider the company’s financial stability, their customer service, how they handle claims, the level of coverage you’re getting, their sublimits when covering personal property, and policy cost,” Howard said.

Once they had all of that information they compiled data info into seven categories.

Here are the categories and the top insurer in that category:


USAA — Best company for the U.S. military and their families

Marketshare: 6.25%

A.M. Best rating A++


Hippo — Best company for a fast quote

Marketshare: unknown

A.M. Best rating: A-


State Farm — Best company for new homebuyers

Marketshare: 18.42%

A.M. Best rating: A


Travelers — Best company for green homes

Marketshare: 3.82%

A.M. Best rating — A++


Allstate — Best company for discount opportunities

Marketshare: 8.37%

A.M. Best rating — A+


MetLife — Best coverage for companies

Marketshare: 1.12%

A.M. Best rating — A


Amica — Best company for claims satisfaction

Marketshare: 0.92%

A.M. Best rating — A+


Source links: Policygenius, PropertyCasualty360.com

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Around the PIA Western Alliance States

Posted By Administration, Tuesday, August 13, 2019

California — Hospitals & Earthquakes: A hospital in Ridgecrest, California spent $72 million to help it stay standing and open during an earthquake. It followed California standards set to go into effect in 2030.

Those standards didn’t help. In the earthquakes over the July 4th holiday, damages to electrical equipment and flooding forced an evacuation of the hospital.

The hospital in Ridgecrest is not alone. Most hospitals in California — all but 160 of the 3,000 hospitals — have met the 2020 standards. Those fixes are costly. The 2030 standards are even more expensive and to date just 23 have met them.

One of those hospitals is Ridgecrest.

Its CEO Jim Suver said, “Just having a building is a very narrow thing of what it takes to have health care. That’s why I think it makes some sense, personally, for us to look at the 2030 standards. It’s not that they are bad, (but) they are tremendously expensive.”

And in the case of his hospital, it didn’t help.

To offset the 2030 standards expenses hospitals want the Legislature to make some changes. Among them is having taxpayers help finance the construction fixes. Another idea is to only require a few hospitals in a region to meet the standards.

One desperate thought is to do a cap and trade type system where a hospital can buy permits to allow them to have noncompliant beds.

Source link: Associated Press

California — PG&E & 2nd Quarter: The bankruptcy has been costly for PG&E. The company says it has posted a $2.6 billion second quarter loss since the bankruptcy has wiped out its earnings.

The loss includes a $3.9 billion pre-tax charge for the claims related to the fires.

The the investors, PG&E CEO Bill Johnson said, “We recognize we are operating from a deficit when it comes to public trust, and to regain that trust, we must sustain excellent operational performance day after day, month after month, year after year.”

Source link: Insurance Journal

Oregon — Governor Signs Paid Family Leave: This from Oregon Governor Kate Brown. She has signed into law Oregon's Paid Family Medical Leave bill into law. House Bill 2005 is the country's most progressive family leave policy, and was passed in the legislature with bipartisan support.

"Oregon families no longer need to make the difficult choice between paying the rent and staying home with their newborn, or between chemotherapy and keeping food on the table," said Governor Brown. "It's absurd that our society values someone clocking in and out of their job above holding a loved one's hand — and that will change under HB 2005, where all families who need and care for each other will be recognized."

Under the legislation, workers will receive up to 12 weeks of paid time off that can be used to care for a new baby, recover from a serious illness, or support newly adopted or foster children. It also provides paid time off for victims of domestic violence and guarantees 100% of wages to low-income workers.

Washington — Bell-Anderson’s New COO: Kathie Watson has been named the new chief operating officer of Renton’s Bell-Anderson Agency. She has been promoted from her position as the company’s commercial lines manager.

Watson has held that position since 2014.


Source link: Insurance Journal

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A Big Congratulations to Drew Hodgson!

Posted By Administration, Tuesday, August 6, 2019

New CIC Designee, Drew Hodgson, Western Insurance Associates 

Drew Hodgson, CIC

Western Insurance Associates | Spokane, WA

Drew grew up in the small farming town of Dayton, WA. As a graduate of Dayton High School, he went on to earn his Business Management degree with a focus in leadership, from Whitworth University. Drew's commitment to providing his community with prime service is expanded with his lifetime membership in the Leadership Spokane Legacy Society. He is a proud graduate of both Leadership Spokane and Leadership Coeur d'Alene. He has also obtained his Agribusiness and Farm Insurance Specialist (AFIS) certification from the international Risk Management Institute.

Drew enjoys volunteering in the community and has served on the Board of Directors for the Chase Youth Foundation. He is a lifetime member of the Waverly Masonic Lodge, is an EI Katif Shriner and volunteers as a judge at the regional and state FBLA events. He says he works a lot and his wife claims it is his hobby. Drew is married to his lovely wife, Emily, and have two boys, Cameron and Kaden, who are the center of their universe. When Drew isn't working, he and his family enjoy spending time at their family lake house and attending WSU football  games.

Entrepreneurialism runs deep for Drew; he obtained his business license when he was 10 years old for a baseball card shop. Drew@westerninsurance.com

"I am a committed, life-long learner and strive to improve myself each day. To me, obtaining the CIC designation is a symbol of this commitment in my industry. It means that agents that achieve this designation want to be leaders in their field and set themselves apart from their peers. I believe that agents who possess their CIC are willing to go the extra mile to ensure their clients are properly protected and I am proud to be a part of this elite group."

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